Terms of Service

These Terms of Service form a legally binding agreement between each applicant, user, store, organization, or person represented by a user (collectively, “User”) and the KhaiKhlong system operator, operated by an individual (“Operator”), concerning all KhaiKhlong websites, applications, APIs, and services (“Services”).

By registering, accepting these Terms, accessing, or using the Services, the User confirms that they have read, understood, and agree to these Terms, the Privacy Policy, order terms, and incorporated policies.

The User represents that they have legal capacity to contract and authority to bind any represented organization. Account information must remain accurate and current. The Operator may reject duplicate, false, evasive, or abusive accounts.

The User must protect credentials, sessions, devices, verification codes, and authentication methods, and is responsible for activity under the account except to the extent caused by the Operator’s wilful misconduct or gross negligence.

Suspected unauthorized access must be reported promptly to [email protected]. The Operator may terminate sessions or restrict access to protect the Services.

Each store is a separate tenant. Owners control membership, roles, and permissions and accept responsibility for authorized members. Users must promptly revoke unnecessary access. The Operator is not required to adjudicate internal ownership disputes.

The Services currently support selected integrations only, which may include messaging platforms such as Facebook and Instagram (Meta Platforms), and may support additional commerce, payment, or shipping services over time. Integrations may change, be limited, or be discontinued at any time. Users represent that they are authorized to connect those accounts and must comply with the applicable third-party terms and platform policies.

The Operator does not control or guarantee third-party availability, accuracy, compatibility, API continuity, rate limits, or data timing, and is not liable for third-party changes, suspension, errors, or outages.

For personal data uploaded or connected by a merchant, the merchant is the data controller and the Operator acts as processor on documented lawful instructions. The merchant is responsible for legal basis, notices, consents, accuracy, retention, and data-subject requests.

• Users must have all necessary rights to process and disclose submitted data.
• Submitted data must not violate law, confidentiality, intellectual property, or third-party rights.
• Sensitive data must not be submitted without a lawful basis and appropriate safeguards.

Fees, billing periods, limits, taxes, discounts, and payment terms are those confirmed at checkout or in a quotation. Users agree to pay amounts when due. Except where mandatory law requires otherwise, paid fees are non-refundable and non-transferable.

Recurring plans renew automatically unless cancelled through the designated channel before renewal. Upgrades may apply immediately with proration; downgrades and cancellation normally apply at period end. Data beyond a reduced entitlement may become read-only or disabled without automatic deletion.

The Operator may immediately suspend, restrict, or terminate any account, store, integration, or Service for suspected breach, non-payment, security risk, fraud, unlawful use, third-party rights infringement, government order, or risk of harm. Accrued obligations survive suspension or termination.

Users must not use the Services for unlawful, fraudulent, abusive, infringing, or deceptive conduct, unauthorized access, security circumvention, malware, vulnerability scanning, excessive automation, spam, resale, competitive replication, or processing personal data without a lawful basis.

The Operator may investigate, restrict, preserve, or remove relevant activity and cooperate with lawful authorities.

The Services, software, APIs, design, marks, documentation, and database structures belong to the Operator or licensors. Users retain ownership of their business data and grant the limited rights required to host, secure, transmit, process, back up, and display it for providing the Services.

To the maximum extent permitted by law, the Services are provided “AS IS” and “AS AVAILABLE” without express, implied, or statutory warranties. Business, tax, accounting, inventory, pricing, and compliance decisions remain the User’s responsibility.

The Operator is not liable for indirect, special, punitive, consequential, lost-profit, lost-revenue, lost-data, reputational, or business interruption damages. Total aggregate liability is capped at fees actually paid for the affected store during the three months before the first event giving rise to the claim; for a free plan, the cap is THB 1,000, except where limitation is prohibited by law.

Features and integrations depend on the current version of the platform and are not guaranteed to be available at all times. The Operator may add, modify, limit, or discontinue features, integrations, or limits and may amend these Terms for legal, security, business, or product reasons. Material changes will identify a new version and effective date and may require renewed acceptance.

These Terms are governed by the laws of Thailand. The parties will first attempt good-faith resolution; unresolved disputes are subject to competent Thai courts without limiting non-waivable consumer rights.

Operator: KhaiKhlong (ผู้ให้บริการระบบ)
Address: 1022/115 ซอยประชาอุทิศ 28 แขวงบางมด เขตทุ่งครุ กรุงเทพมหานคร 10140 ประเทศไทย
Contact: [email protected]

To the maximum extent permitted by law, the User will defend, indemnify, and hold harmless the Operator, assistants, contractors, representatives, and subprocessors from claims, losses, penalties, costs, and reasonable legal fees arising from misuse, unlawful conduct, User data or products, breach of these Terms, privacy violations, third-party claims, or authorized members.

The Operator is not in breach and is not liable for delay, outage, loss, or failure caused by events beyond reasonable control, including natural disaster, epidemic, war, civil disorder, government action, utility or network failure, cyberattack, or failure of cloud, DNS, CDN, telecommunications, marketplace, or other external infrastructure.

The Services use cookies and similar technologies required for sign-in, sessions, security, preferences, and operation, and may use analytics cookies where legally permitted or consented to. Browser controls may reject cookies, but disabling essential cookies can prevent sign-in or use of features. See https://khaikhlong.com/privacy.

These Terms, the checkout terms, Privacy Policy, and incorporated documents form the entire agreement. Invalid provisions are severed only as necessary. The Operator may transfer rights and obligations to a legal entity established in the future, a successor, or a business transferee without reducing User rights. Payment, intellectual-property, liability, indemnity, and governing-law provisions survive termination.